FAQ
WHERE ARE YOUR STORES LOCATED?
1219 NILES-CORTLAND RD. WARREN, OHIO 44484 330-609-7800
5517 MAHONING AVE., AUSTINTOWN, OHIO 44515 330-799-7800
12055 PERRY HWY. WEXFORD, PA. 15090 724-799-8555
DO YOU SELL WHOLESALE?
YES-PLEASE CLICK ON WWW.MONKEYBIZUSA.COM OR CONTACT US @ SALES@MONKEYBIZ.COM
IS THERE A MINIMUM WHEN I ORDER?
THERE ARE NO MINIMUMS ON THE RETAIL SITE
HOW DO YOU SHIP?
WE GENERALLY SHIP UPS GROUND
HOW MUCH IS SHIPPING?
THE SHIPPING DEPENDS ON WEIGHT , SIZE, AND DESTINATION
WILL I RECEIVE AN EMAIL VERIFYING THE ORDER?
YES- YOU WILL RECIVE AN EMAIL CONFIRMATION AND ALSO A UPS PROJECTED DELIVERY NOTIFICATION.
IS THE WEBSITE SECURE?
YES, WE USE A _____________________TECHNOLOGY TO INSURE YOUR PROTECTION WITH A PURCHASE
WHEN THE QUANTITIES ARE GONE CAN I REORDER?
IN MOST CASES ONCE THEY ARE OUT OF STOCK THEY WILL NOT BE REPLENISHED, BUT CONTINUE TO RECHECK THE SITE FOR POSSIBLE REPLENISHMENTS.
WILL YOU SUBSTITUTE AN ITEM IF IT IS OUT OF STOCK?
ONLY IF YOU CHECK THE BOX ? OK TO SUBSTITUTE
CAN I PHONE OR FAX AN ORDER?
YES- YOU MAY PHONE AN ORDER IN TO 330-799-7800 FROM 10AM-4PM MONDAY-FRIDAY
WILL I BE ABLE TO RETURN AN ITEM?
YES- AS LONG AS THE ITEM OR ITEMS ARE RETURNED IN THE SAME PACKAGING, UNDAMAGED, TORN, WORN, AND FREE OF ANY DEFECT. YOUR SHOPPING EXPERIENCE IS IMPORTANT TO US. SO SIMPLY EMAIL US FOR RETURN AUTHORIZATION NUMBER AND RETURN THE ITEM(S) WITHIN 5 DAYS AFTER YOU RECEIVED THE MERCHANDISE FOR A FULL REFUND(LESS SHIPPING AND HANDLING AND A RESTOCKING FEE OF 18%..) CLEARANCE ITEMS, RED TAG, OR SALE ITEMS INCLUDED IN THIS RETURN POLICY ARE NON-REFUNDABLE.
DO YOU HAVE A CATALOG?
NO- THE ITEMS ARE UPDATED CONTINUALLY ON THE WEBSITE WITH NEW PRODUCTS.
DO YOU SHIP INTERNATIONALLY?
WE ONLY SHIP TO MAINLAND USA, HAWAII, ALASKA,& PUERTO RICO AT THIS TIME. IF YOU HAVE A REQUEST, PLEASE EMAIL US OR CONTACT THE CORPORATE OFFICE.
WHAT TYPE OF PAYMENT CAN I USE?
MC/VISA/DISCOVER/CASHIER'S CHECK/PAYPAL
DO YOU CHARGE SALES TAX?
INTERNET BUSINESSES ARE REQUIRED TO COLLECT SALES TAX ONLY IN THE STATE WHERE THEY ARE LOCATED. THEREFORE, WE ONLY CHARGE SALES TAX TO THOSE IN OHIO.
HOW LONG BEFORE IT IS SHIPPED?
ONCE WE HAVE RECEIVED YOUR ORDER, WE SHIP THE ORDERS WITHIN 24HOURS. ANY ORDERS PLACED OVER THE WEEKEND WILL BE SHIPPED ON MONDAY. MOST ORDERS TAKE 3-5 DAYS FOR DELIVERY.